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Asked Questions
BEST Information
We are a distributor. We do not make any of the items shown on our website.
We offer samples of selected items, and some items are available for the cost of shipping. Just send an email to help@bestcontainer.com to inquire about your item.
No, since we are an online reseller, our catalog in listed on our website. If you have questions about a specific item, email us at help@bestcontainer.com.
Send an email to help@bestcontainer.com with your exact requirements and include a picture if possible. If we don’t carry it, we may know someone who does.
Ordering Products
Orders can be placed via our website or by email to help@bestcontainer.com
No, at this time we do not have a minimum order on stocked items. However, we do have minimum orders on non-stock items, custom-made or special-order products.
When you order has shipped and your credit card has been billed, an automated email is sent to the email address provided on your order. There you will find a link to check the state of your order which will also provide a printable invoice. If either of these methods is not working, send an email to info@bestcontainer.com with your order number (provided in the subject line of your email confirmation) or the reference # found on the packing slip, name, fax number or email address to send the invoice to, and state your request for an invoice and the accounting department will send you an invoice. If you cannot find either the order number or the reference number, please provide the ship to information for the order.
We are required by law to add sales tax to orders shipped to certain states. If your company or your order is tax-exempt, please send us a copy of your sales tax exemption certificate.
Preferred payment is with Discover, Visa, Master Card, or American Express. We will also accept a Money Order in Advance for orders with a product total of $150 or more. You are required to pay the product total plus the estimated shipping and handling charges. We will provide a bill that will need to be included with the check to be processed, and the money order must be received before the order will be placed. You will then be billed or credited for any difference once the order ships.
At this time we do not offer terms.
Order Changes / Damages / Returns
Email us at help@bestcontainer.com with your order number (provided in the subject line of your email confirmation) and the changes you would like to make. We must have email verification of the changes you request. Phone requests will need to be verified with an email. Since most orders ship in 1 business day, we cannot always make changes to your order.
Email us at help@bestcontainer.com with your order number (provided in the subject line of your email confirmation) and the reason you would like to cancel your order. We must have email verification of the cancellation from you. Phone requests will need to be verified with an email. Since most orders ship in 1 business day, we cannot always cancel your order.
Email us at help@bestcontainer.com with your order number (provided in the subject line of your email confirmation), exactly what items you wish to return, and the reason why. We will email you back with a Return Authorization Number, which must be on the package or credit will not be issued, as well as the returning warehouse address. You will be charged additional shipping to return the order to the correct warehouse. Products ship from various warehouses and must have the Return Authorization Number and the correct address to be accepted
No, credit will only be issued for the product being returned; you are responsible for all freight charges including the original shipment and the return. Also, all items are inspected upon delivery to verify they are still in sellable condition before any credit is issued. Any un-sellable product will NOT be credited. Some items do have a restocking fee as well, which will be deducted from your credit, and we do not accept returns of most closures purchased in less than case quantities.
Email us at help@bestcontainer.com with your order number (provided in the subject line of your email confirmation), which items are damaged as well as the quantity, and if the carrier was notified of the damage upon delivery. Do not throw out any of the damaged products or the packaging it came in away as the carrier may request to see these items.
Email us at help@bestcontainer.com with your order number (provided in the subject line of your email confirmation) and which items are missing from your order. We will then be able to help you with the problem as soon as possible
Stocked item prices are updated daily on our website and are net in U.S. currency. They are FOB shipping points and do not include freight, applicable federal, state, or local taxes, customs duties, or export packing charges. Prices and specifications are subject to change without notice.
You can be fully assured that our website is a secure website. Your personal information including credit card number is transmitted over the Internet via an SSL (Secure Socket Layer) encrypted session. This method allows only the person who you choose to send information to, the only person that sees it. We have chosen VeriSign to be the verifying authority as to the level of security our website maintains. They have issued our company a certificate stating that:
– This site has a VeriSign Secure Server ID.
– VeriSign has verified the organizational name and that BEST containers have the proof of right to use it.
– This site legitimately runs under the auspices of BEST containers.
– All information sent to this site, if in an SSL session, is encrypted, protecting against disclosure to third parties.
Included in the certificate are the effective dates of our secure site certificate.
Products Questions
The majority of our products are brand new. However, we do offer a few reconditioned drums.
Send an email to help@bestcontainer.com with your exact requirements and include a picture if possible. If we don’t carry it, we may know someone who does.
Call customer service at 1.888.688.3786 from 7:00 am to 5:00 pm Monday-Friday to talk live or send us an email with your questions. Our Customer Service Representatives are thoroughly trained, spending many weeks learning about our products before they ever talk to a customer. We are here to help!
All products are warranted (1) by the manufacturer to the extent of the manufacturer’s express warranty or (2) by BEST Containers to be free from defects in materials and workmanship under normal use and service for one year. This warranty is exclusive and is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
BEST shall not be subject to and disclaims: (1) any obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by BEST, or any undertakings, acts or omissions relating thereto, and (3) all consequential, incidental and contingent damages whatsoever including, but not limited to, labor costs or loss of profits arising out of or in connection with the manufacture, sale, delivery, use of, or inability to use any products purchased from BEST.
The epoxy lining is needed when the cans will be filled with water or latex-based products. If the cans are being used for a craft project with no water, our unlined cans may work. The epoxy-lined cans are a gray matte finish whereas the unlined cans are a tin finish.
No, our paint cans and tins are meant for industrial use, they are not FDA approved. If you would still like to use these with food, you will need to have a barrier (i.e. plastic bag or tissue paper) that will not allow the food to touch the top, sides or bottom of the containers. Please note, however, that we do have some seamless tins that are lined with an FDA coating shown under the Misc Tins section.
No, we only carry the tins shown on our website. We do not offer any customization.
A UN Rating is required when shipping a hazardous regulated product. If you are unsure whether your product needs a UN Rated container, please reach out to our customer service at 888-688-3786
Shipping
Unless you specify otherwise, we will ship your order in the most efficient way possible. If you have a preference of carrier, please tell us; we’ll do our best to honor your request. Packages up to 150 pounds are usually shipped via a parcel service, with charges prepaid and added to your invoice. Larger or bulky shipments are shipped via common carrier, freight charges pre-paid and added. Items temporarily back-ordered are shipped to you immediately as they become available.
Note: Due to the current volatile nature of freight costs, your freight may need to be requoted between the time of your order being placed and when your order ships. You may see an increase in shipping costs.
Note: Due to the current volatile nature of freight costs, your freight may need to be requoted between the time of your order being placed and when your order ships. You may see an increase in shipping costs.
Shipping charges are based on what the carrier charges us plus our handling fees. Since we do not have the carrier charges until after the order ships we cannot provide an exact shipping and handling charge beforehand. If you would like an estimated shipping charge, you are more than welcome to request one. Just send an email to help@bestcontainer.com that includes the following information. All questions must be answered to provide a shipping estimate.
- Exact part number(s):
- Exact quantities:
- The ship to city, state, and zip code
- The location of the delivery; residential or commercial
- Preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air
When shipping via your small parcel account via collect or 3rd party, there will be a $5.00 fee assessed.
If you have an account with UPS or FedEx or any other standard carrier, provide us your account number, and we will ship your order on your account. For small parcel orders shipping via your account you may have a $5.00 processing fee in addition to the $1.00 order processing fee.
Yes, provide the below information and we will be happy to. Please keep in mind we have to send these requests to our shipping warehouse, since they are shipping our orders all day and estimates do take some time, we may not be able to reply the same day with an estimate.
- Exact part number(s):
- Exact quantities:
- The ship to city, state and zip code
- The location of the delivery; residential or commercial
- Preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air
Both are for Ground delivery but UPS and FedEx charge differently for a package shipped to a home location, even if it’s a business in the home, and delivery to a business in a commercial location. If the order will be shipped to a residence, even if it’s a home-based business, please select Ground Home Delivery and use Business Ground if it is going to a commercial location.
Yes, during checkout there is an option to choose your preferred shipping method, Ground home delivery, Business Ground, 3-Day Select, 2-Day Air, or Next Day Air (by early AM or end of day). For us to ship your order the same day using one of the expedited services (3 Day Select, 2-Day Air, or Next Day Air), the order MUST be placed by Noon central time or it will not ship till the following business day. If the shipping charges will cost more than the cost of the order, we do try to contact the customer before shipping to get their approval.
