Customer Service:

We deal in high quality merchandise and strive for premier service to our customers. Our motto is simple, "we treat others how we want to be treated."

What's the best way to reach Best Containers? We usually respond immediately by email, that's the easiest way to reach us. Our response may be better suited to a phone call or fax, so please provide your contact information when you email us (and indicate your preference in how we respond): EMAIL REQUEST

Our corporate office is located:

BestContainers.com
2976 E. State St.
Suite 120 PMB #1
Eagle, ID 83616

Fax: 866-869-5109
Phone: 888-688-DRUM (3786)

Orders ship from various locations, and returns should never be sent to the corporate office.

Limited Liability: Because local standards and regulations vary significantly, we cannot guarantee that all products meet all applicable requirements in each locality.  The purchaser assumes responsibility for compliance with such safety standards and regulations in those localities where the products will be shipped, sold and used.  Further, it is recommended that you seek professional, independent advice regarding use of these products. We are unable to comment on the compatibility of your product with our items. We recommend contacting the company who manufacturers or distributes your product for their recommendation of compatible materials. Once you are aware of the appropriate materials that can be used with your product, we can suggest our items made of that material.

Payment Policy:

Preferred payment is with Visa or Master Card. However, we accept American Express for company purchases. We will allow Money Order in Advance for orders with a product total of $150 or more. You are required to pay the product total plus the estimated shipping and handling charges. We will provide a bill that will need to be included with the check to be processed.  You will then be billed or credited for any difference once the order ships. We do not offer open accounts to new customers; a minimum of 6 orders must be shipped before an open account will be considered. After 6 orders have shipped, credit references must be submitted for consideration. Orders placed using the open account require a $200 minimum product total. Any orders under that amount should be paid using Visa, Master Card, or American Express. Orders under $500 have Net 15 terms and orders over $501 have Net 30 terms.

Shipping/Handling:

We sell a variety of products that range in sizes bigger than 55-gallon drums and smaller than ½ ounce tin containers, and we allow our customers to order any mix of products and in almost any quantity, rather than requiring full pallet or case orders.  These factors pose a unique challenge when it comes to calculating shipping costs, this is why we cannot show our shipping and handling charges at checkout. Once your order is shipped, you will receive an email (at the address provided on your order) stating the total product and shipping/handling charges. At this point your order CANNOT be cancelled or revised. 

 Here’s how the shipping/handling charges work:

  • We ship via UPS, FedEx, and various LTL carriers (truck lines)  UPS will be our first option unless FedEx or an LTL carrier will be less expensive.
  • In addition to the carrier's charges to us, we charge an order processing fee of $1 per order and a handling fee of $3 per package shipped.
  • THESE SHIPPING/HANDLING FEES DO NOT APPEAR AT CHECK-OUT BUT WILL BE CHARGED TO YOUR CARD AFTER SHIPPING.  After your order ships and your card is charged you will receive an email stating total product and shipping/handling charges.

If needed, customers are welcome to request a shipping estimate before placing their order. This is ONLY an estimate since the exact charge is not available until after the order ships. Before submitting a request, please review our shipping estimate page to see if the items your interested in are already listed. Below is the information required for a shipping estimate to be provided:

  • Exact part number(s)
  • Exact quantities
  • The ship to city, state and zip code
  • The location of the delivery; residential or commercial
  • Preferred shipping method; Ground, 3 Day Select, 2 Day Air, or Next Day Air

Orders shipping from our Illinois warehouse ship in 1-2 business days. If you need your order by a specific day, use the UPS calculator and our location (University Park, IL 60466), to decided which shipping method is needed for on time delivery. Please note that orders that need expedited shipping must be placed by Noon CT for same day shipping or they cannot ship till the following business day. If there are any issues with shipping your order on time we will contact you within 1 business day.

Please note: Due to the increase in shipping costs by both UPS and FedEx, our shipping costs will be increasing. For more information on the increase of UPS shipping charges, please go to http://www.pressroom.ups.com/pressreleases/current/0,1088,4837,00.html and http://www.ups.com/content/us/en/resources/prepare/dimweight2007.html. This increase will take effect starting 1/1/07. Any shipping estimate quotes done within 30 days of this increase will need to be re-estimated due to the increase of shipping costs.

Missing or Damaged Items:

We ship all products per manufacturers instructions, however occassionally an order may occur damage during shipment. If you receive items in your order that are damaged or missing, we must be contacted within 2 weeks of delivery. Send an email to help@bestcontainers.com stating your order number and the problem with your order. We can then provide the correct solution. In case the order is damaged during shipment, keep the order in the condition it was received, retaining all packaging materials.

Returns:

Most of our items can be returned, although there are some that have restrictions (ie: FDA approved containers), contact us before placing your order with any question you have about the product and whether it is returnable. Anything custom made by our manufacturers cannot be returned, and most of our manufacturers do require a re-stocking for anything drop shipped from their warehouse.

If you have received an item that you would like to return, below are the steps for our return policy. Note you will be credited only for products in sellable condition; you will still be responsible for all shipping and handling charges, including the original shipment and the return. Refused shipments will incur shipping charges.

  • Your return request MUST be submitted via email to help@bestcontainers.com. Requests must be submitted within 2 weeks of delivery.

  • Please provide the following information in your email:

    • Best Containers Order Number

    • Part Number(s) being returned and Quantity

    • The Reason for your Return

  • We email you back with a Return Authorization Number (this MUST be on the package or a credit cannot be issued) and the correct address to return the order to. DO NOT RETURN PRODUCTS TO OUR CORPORATE OFFICE, items must be returned to the shipping warehouse. If products are returned to our corporate office in Idaho, there will be an additional shipping charge, for the product to be shipped to the correct warehouse.

  • Returns must be received within 30 day of the Return Authorization Number being assigned or the order will be non-refundable.

  • Once the order is received at our warehouse, refunds can take up to 5 business days to be processed.



help@bestcontainers.com