BEST Containers


How do I return products or make a shipping claim HASSLE-FREE RETURNS: We try very hard to make sure you’ll be satisfied with your purchase. If for any reason you’re not, here’s all you need to do:

    1. Ensure that: the product(s) being returned are within 30 days of the day you received the product(sthe product(s) is/are new and in saleable condition*
    2. Call your BEST Customer Service Representative at 1.888.688.3786 before returning any items and request your choice of an exchange, credit, or your money back. If your request is the money back, your product cost (excluding your shipping cost) will be refunded once we receive your return and process it. If your reason for a return is because we made an error with your order, you will be refunded for both the product cost and the shipping cost and you will also get free return shipping.
    3. Your Customer Service Representative will issue a return authorization number — just mark it on the package when you return it.

Send it back. Please note that you will pay the return shipping/freight cost if your reason for the return is that you didn’t like your product(s) or ordered too much.

    *That’s it! You did your job, now we’ll do ours in processing your return swiftly. No hassles, just fast and courteous service. *All returned items are subject to inspection. Returns of custom-made or special-order items are subject to prior approval and the return goods policy of the manufacturer. For packages that you received damaged or with missing contents and wish to make a shipping claim for, we will take care of the issue if it’s a repaid/add shipping claim. If the shipping claim includes a wish to get a Freight To Collect (FTC) surcharge, you will need to file the claim with your carrier.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at to arrange the exchange. 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need Additional Help?

Fill out the form below or call to speak to one of our customer service representatives. 888-688-3786