RETURNS

How do I return products or make a shipping claim HASSLE-FREE RETURNS: We try very hard to make sure you’ll be satisfied with your purchase. If for any reason you’re not, here’s all you need to do:

1. 1. Ensure that: the product(s) being returned are within 30 days of the day you received the product(sthe product(s) is/are new and in saleable condition*
   2. Call your BEST Customer Service Representative at 1.888.688.3786 before returning any items and request your choice of an exchange, credit, or your money back. If your request is the money back, your product cost (excluding your shipping cost) will be refunded once we receive your return and process it. If your reason for a return is because we made an error with your order, you will be refunded for both the product cost and the shipping cost and you will also get free return shipping.
   3. Your Customer Service Representative will issue a return authorization number — just mark it on the package when you return it.

Send it back. Please note that you will pay the return shipping/freight cost if your reason for the return is that you didn’t like your product(s) or ordered too much.

*That’s it! You did your job, now we’ll do ours in processing your return swiftly. No hassles, just fast and courteous service. *All returned items are subject to inspection. Returns of custom-made or special-order items are subject to prior approval and the return goods policy of the manufacturer. For packages that you received damaged or with missing contents and wish to make a shipping claim for, we will take care of the issue if it’s a repaid/add shipping claim. If the shipping claim includes a wish to get a Freight To Collect (FTC) surcharge, you will need to file the claim with your carrier.